Job date: Saturday 10th June 2017
Mr Emergency Plumbing received a call from a new customer in Berwick, Victoria on Friday June 9th at 7:45pm. The customer needed a plumber because they had a burst pipe in their roof. Our booking staff arranged for a plumber to come out the following day between 9am and 12pm. We were also able to arrange for our plumber to give the customer a courtesy call 30 minutes before he arrived, for the customer’s convenience.
Our local plumber arrived at the Gargeney Court address promptly at 9:00am on Saturday June 10th, driving a Jims Plumbing van stocked with standard parts so that he could start working immediately. All of our fully qualified plumbers first complete a job safety analysis before beginning the work to make sure it is safe to proceed. After the safety check, the plumber was able to remove the customer’s roof tiles to inspect the burst pipe. The plumber found that the pipe that had burst would need to be purchased, so he went out and bought it, as the customer was happy with this. Our plumber then repaired the 1 metre of burst pipe and tested it to make sure it was no longer leaking.
Jims Plumbing completed this work quickly and the plumber left the site at 10:12am that morning. The customer chose to pay using mobile EFTPOS.